Marketing
January 23, 2020
One of our Shepard Letter subscribers, Tom Korff, wrote in with an important question: how should customer support agents handle callers who are threatening to harm […]
January 23, 2020
NEW RESOURCES The Asahi Shimbun: Sublime scenes in Oze National Park on Google Street View. “Not everybody is able to visit Oze National Park straddling Gunma, […]
January 24, 2020
I've noticed a trend whereby paywalls either come and go seemingly randomly, or one person sees it but not another. It doesn't appear to be tied […]
January 24, 2020
Having a search online to find something before I go reinventing the wheel… I like mapping things out in proposal docs and have one for pretty […]
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